iNovaDrive Cancellation & Refund Policy

Effective Date: August 16, 2026

iNovaDrive understands that plans can change. This policy explains how cancellations, booking changes and refunds are handled.

Important: The cancellation and refund terms applicable to a particular booking may depend on the booking terms presented at the time of purchase, the reason for cancellation, the timing of the cancellation, and applicable law.

1. Booking Cancellation

A Renter may request cancellation of a booking through the applicable iNovaDrive process.

2. Cancellation Timing

Cancellation consequences may depend on when the cancellation is made relative to the scheduled start of the booking.

Where different cancellation terms apply to different bookings, the applicable terms should be displayed to the Renter before the transaction is completed.

3. Host Cancellation

Hosts are expected to honour confirmed bookings except where cancellation is necessary because of legitimate circumstances.

Repeated cancellations may affect a Host's account or listing eligibility.

4. Vehicle Unavailability

If a vehicle becomes unavailable because of an accident, mechanical issue, safety concern or another legitimate circumstance, iNovaDrive may work with the affected parties to determine an appropriate resolution.

5. Refunds

Where a refund is approved, the refund will generally be processed using the applicable payment method and subject to the payment provider's processing requirements.

6. Charges Already Incurred

Cancellation does not necessarily eliminate charges that have already been validly incurred under the applicable booking terms.

7. Fraudulent or Unauthorized Transactions

iNovaDrive may investigate transactions that appear fraudulent, unauthorized or inconsistent with platform requirements.

8. Legal Rights

Nothing in this policy is intended to remove or restrict rights that cannot legally be waived under applicable consumer protection or other laws.

9. Policy Changes

iNovaDrive may update this policy from time to time. The version applicable to a transaction will depend on the applicable terms and requirements at the relevant time.